Frequently asked questions
Outlet Cars Deutschland GmbH strives to make car purchasing as transparent and uncomplicated as possible. You can find all the essential information about purchasing your new car on our website. Since we are often asked the same questions about the purchase process itself, financing and vehicle delivery, we have summarized the most important questions and answers for you on this page.
Car purchase
The stress-free car purchase at Outlet Cars Deutschland GmbH is extremely comfortable for you. In our vehicle list you will find a large variety of currently available cars at favorable conditions. Use the existing filters to limit the selection according to your needs. As soon as you have discovered the vehicle you want and have decided to buy a car, please enter your telephone number and click on “Buy now”. Then simply follow the intuitive online process. This means you can purchase the car of your dreams at your leisure from any location at an unbeatable price. You decide for yourself whether you prefer delivery to your home or to another location. Outlet Cars will then reliably deliver your new vehicle within a few days.
Don’t worry about this. At Outlet Cars Deutschland GmbH, payment is already securely completed once the purchase contract has been concluded and the car purchase has been completed. If you have any questions or difficulties in a specific case, our employees will always strive to find a quick solution. If you have any questions about your payment process, please feel free to contact our customer service. The competent colleagues in the support team will also answer all your questions about financing.
Signing the contract runs just as smoothly as the entire purchasing process at Outlet Cars Deutschland GmbH. Just like when buying a car offline, when buying a car online, both parties must sign a binding purchase contract. The signing takes place after a successful purchase process. You will receive the contract from us in digital form and sign it as quickly as possible, which you can do from the comfort of your own home. You then send the signed document back to us as soon as possible so that we can complete the change of ownership as part of the online car purchase. Even if you purchase your new vehicle online, the contract is just as valid as with a regular car purchase.
In the course of buying and selling a car, Outlet Cars Deutschland GmbH will inform you in detail about the legal framework. You can also find our terms and conditions on our website. If you have specific questions about liability, please contact our legally trained customer service employees. We are very pleased to be able to help you.
If you don’t agree with Outlet Cars’ unbeatable car prices, We ask you to contact our customer service colleagues. Please briefly and concisely describe your concerns and provide us with additional relevant documents or further information. These help us to better understand your assessment and point of view regarding our outlet car prices. Our employees take your message very seriously and will check the matter as quickly as possible.
Financing
Outlet Cars Deutschland GmbH supports you in financing your car purchase. If you have found the car of your dreams in our vehicle list and need financing help, we have an attractive solution for you. In collaboration with our partner bank Santander, we offer an excellent car loan with a term of between 12 and 60 months. Financing your online car purchase with BudgetCredit with a final installment ensures you maximum flexibility and freedom of choice. You can easily submit your loan application online. Our financing specialists will take care of the processing as quickly as possible and inform you immediately about the loan decision. If the loan is granted, the payment will be made within 24 hours, so nothing will stand in the way of your car purchase. You can find more information about financing options for cheap cars from Outlet Cars on the Santander website.
Delivery
The specific delivery times essentially depend on your location and availability. As a rule, car delivery from Outlet Cars Deutschland GmbH takes place within a few days. After the purchase, our staff will contact you to clarify the details of delivery to your home or other location. If, contrary to expectations, delays occur, we will of course inform you in good time. If you have any questions about car delivery, our customer service colleagues are available to help and advise you.
An essential part of Outlet Cars Germany’s corporate philosophy is an unprecedented level of comfort when buying a car. This includes freedom of choice as to where we should deliver your new vehicle. Home delivery is also possible, as is car delivery to another desired location. After purchasing your car online, our employees will contact you directly to clarify the details of vehicle delivery with you in advance. Please note, however, that delivery costs and delivery times may vary depending on the desired delivery location.
How high the costs for vehicle delivery are depends on the specific location that you specify as the delivery address. In some cases, convenient car delivery to selected locations in Germany is even possible free of charge. You will receive all information about the costs of delivery to your home or another location immediately when you provide the delivery address for the vehicle on offer.
We hope that you have found all the answers to your questions on this page and that we have been able to clear up any confusion. If this is not the case, please contact our customer service colleagues using this link.
